About Us Finding Your Key Shipping Options Get Help View Cart

We want your online shopping experience to be stress-free and comfortable. Here are the answers to some frequently asked questions. If you don't find the information you need here, feel free to drop me a line via email or telephone: (207) 230-4667.

Shopping for Keys

Payment, Shipping, and Miscellaneous

How do I know which key blank to purchase?

We designed our website to make finding your key easy and intuitive. Just click on the make of your motorcycle or scooter (eg, "BMW" or "Vespa"), then scroll down the page until you locate the model and year of your bike. If your model and year are indicated in the description, then that key blank will work for you.

I want my high-security key duplicated. Can you do it?

Absolutely! I can clone your transponder and sidewinder key. Once you locate your key blank, select the "Yes, clone my key" option before adding to cart. After completing your order, mail me your original key. I will cut/clone you you an exact copy using our state-of-the-art equipment and send you both the new key and your original. Please note that I cannot be responsible for your key while it is in transit to me, so make sure you insure and/or track your parcel upon shipping. Send your key to:
Jim Hamilton
18 Lily Pond Drive
Camden, ME 04843

I lost my original key. Can you still make me a replacement?

Usually, as long as you have the key code. Please email me or call me at (207) 230-4667 for more information.

Is my credit card information safe?

Your online security is of utmost importance. This is why we have chosen to use Google Checkout and PayPal as our exclusive payment gateways. Both Google Checkout and PayPal have fraud protection policies that cover you against unauthorized purchases, and because your payment information never goes through our database, you can be rest assured that your credit card number won't be compromised.

I've paid to have my key duplicated. Where should I send the original?

Send your key to:
Jim Hamilton
18 Lily Pond Drive
Camden, ME 04843

When will I receive my order?

I typically ship in-stock keys within 2 business days of receiving your order. Additional ship time depends on the shipping method you select. (See Shipping Options.) If I do encounter any problems fulfilling your order, I will contact you immediately.

What do you do with my personal information?

I need information such as your address and contact information in order to get your order to you. I use this information only for that purpose, and after a fixed time, I delete the information from our database. I never loan, share, or sell your information to anybody else.

What if I'm not satisfied with my purchase?

I want you to be completely happy with your shopping experience. If you are in any way dissatisfied with your purchase, please let me know and I will do our very best to rectify the situation.

I'm having technical issues...

Please email me if your encounter any difficulties viewing our website or completing your purchase.

Customers are saying

Unbeatable service from a great guy. Thanks Jim.
- Modern Vespa member

My second order. Great keys and ships promptly. A+++
- srklr (eBay customer)


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